When a unit needs service, our RMA process keeps it moving — clear eligibility, a tracked return number, and engineers who know the hardware because they designed it.
The essentials below apply to standard INDORCE products. Project-specific ODM agreements may define their own terms, which take precedence where they differ.
Every request is assigned a tracked RMA number in the format IND-RMA-YYYYMMDD-XXXX. Keep it — it's how we reference your case at every stage.
Complete the online RMA form with product, serial number and fault details.
We verify eligibility and issue your RMA number and return instructions.
Send the approved unit to the confirmed address with the RMA number marked.
Engineering inspects the unit, confirms the fault and determines repair or replacement.
Repaired or replaced hardware is returned, and the case is closed.
We are committed to providing technical support and services that meet the needs of long product lifecycles, helping customers maintain stable and reliable product operation. Whether for technical consultation, after-sales support, or ODM project collaboration, we prioritize consistent service quality and supply continuity. Depending on product and project requirements, we can provide further information on technical assistance, spare-parts availability, and long-term product supply. Please contact our sales team to learn more about our support services and collaboration options.
We provide a standard 12-month warranty for our products. Commercial-grade, industrial-grade and higher-specification products are covered by a 24-month warranty. For customized products or specific project requirements, different warranty terms may be established by mutual agreement. The actual warranty period and coverage may vary depending on the product and project. Please contact our sales team for further details.
Start an RMA request now. It takes a few minutes, and you'll receive a tracked RMA number as soon as it's submitted.
